Overview
The Accra Healthcare Clinic is a mid-sized facility in Accra, serving 200 patients weekly with general practice and diagnostic services. With a team of 15 healthcare professionals, the clinic relies on digital records and teleconsultations to manage patient care efficiently.
The Challenge
The clinic experienced internet disruptions lasting up to 4 hours daily, often during peak consultation hours (9 AM-1 PM). This delayed access to patient records and teleconsultation platforms, leading to GHS 30,000 monthly losses from missed appointments and administrative backlogs.
The Solution
The clinic used Boldnet’s Downtime Calculator to quantify the financial impact, revealing a need for robust connectivity. Boldnet implemented a dual-line backup service with 4G failover, ensuring uninterrupted access to critical systems even during primary line failures.
The Results
With 99.5% uptime, the clinic saved GHS 27,000 monthly, reduced patient wait times by 30%, and enhanced telehealth reliability. Patient satisfaction scores improved by 25%, and the clinic expanded its remote consultation services to rural areas.
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