Overview
The Accra Retail Chain is a mid-sized retail business based in Accra, employing 50 staff members. Specializing in consumer goods, the company faced significant challenges due to unreliable internet connectivity, which disrupted point-of-sale systems and online inventory management.
The Challenge
Frequent internet outages were costing the business an estimated GHS 200,000 monthly. These disruptions led to lost sales, delayed transactions, and frustrated customers, threatening the company’s reputation and profitability.
The Solution
The Accra Retail Chain turned to Boldnet Internet Solutions for a reliable fix. Initially, they utilized the Downtime Calculator to quantify their losses, revealing the extent of the financial impact. Subsequently, they implemented Boldnet’s backup internet service, designed to provide seamless connectivity with a 99.9% uptime guarantee.
The Results
After adopting Boldnet’s solution, the retail chain reduced its downtime costs by 92%, saving GHS 184,000 monthly. The 99.9% uptime ensured uninterrupted operations, improved customer satisfaction, and boosted overall revenue. The business also reported a significant increase in employee productivity due to fewer technical interruptions.
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